Malaai Store opens Mon, Wed & Fri 8:30am to 12pm (Oahu island only). Call 808-423-8200

Frequently Asked Questions

When are you open?
Our factory store is open by appointment only, Monday-Friday, 10:00 a.m. to 4:00 p.m. If picking up an online order, please call ahead.

Do you have a mail order catalog?
No, unfortunately we do not offer a catalog at this time. 

What about out of stock items?
Due to the pandemic, some items will be out of stock.

Do you ship internationally?
Please inquire at

Do you ship to PO Boxes, FPO or APO addresses?
Yes, please contact us so that we may be able to assist you in this transaction.

What payment methods do you accept?
We accept Visa or Master Card.

How long will it take to receive my order?
Orders are shipped out within 3 to 5 business days upon order confirmation from our Service Rep.
We utilize FedEx for shipping our candies, using their 2-day priority service. Shipments are expected between 2-3 days, pending no delays in transit.

Are your products kosher certified?
No, our products are not kosher certified at this time.

Are your products gluten-free?
No, our products are not gluten-free certified at this time.

Do you carry sugar-free candies?
No, we do not manufacture sugar-free candies at this time.

Do all of your candies contain nuts?
Yes, Most of our products contain macadamia nuts or nut oils. If you are allergic to nuts, we recommend that you do not consume our products.

Do your candies contain tropical fruits?
Yes, several our products contain dried tropical fruits such as mango, papaya or coconut. If you are allergic to tropical fruit products, we recommend that you do not consume our products.

Do you recommend shipping during summer months?
We do not recommend shipping our chocolate products during summer months (May-September). However, most of our other products will ship nicely during the warmer summer months.

Do you offer factory tours?
Unfortunately, due to safety and health issues, we are unable to offer tours at this time.

Do you have a store?
Yes, we have a retail store located within the same building as our factory on Malaai Street in Honolulu. Visits are by appointment only as of March 2020.

Our store is weekdays from 10:00 a.m. to 4:00 p.m., Monday through Friday. CURRENTLY OPEN FOR CURB SIDE PICK UP.