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Ed & Don's FAQ

Frequently Asked Questions

 
  1. How may I contact you?
  2. When are you open?
  3. Do you have a mail order catalog?
  4. Where do I find your shipping information?
  5. What about out of stock items?
  6. Do you ship internationally?
  7. Do you ship to PO Boxes, FPO or APO addresses?
  8. What payment methods do you accept?
  9. How long will it take to receive my order?
  10. Are your products kosher certified?
  11. Do you carry sugar-free candies?
  12. Do all of your candies contain nuts?
  13. Do you recommend shipping during summer months?
  14. Do you offer factory tours?
  15. Do you have a store?
  How may I contact you?

Ed & Don's of Hawaii, Inc.
4462 Malaai Street
Honolulu, HI  96818

Tel: 808.423.8200

Fax: 808.423.0550

Sales Support: sales@edanddons.com
Technical Issues: webmaster@edanddons.com

You may also click on the "Contact Us" link located on the left side of each page..

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When are you open?
Monday through Friday, 8:00 a.m. - 4:30 p.m.

Special weekend hours apply during the Holiday Season.
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Do you have a mail order catalog?
No, unfortunately we do not offer a catalog at this time.  Product flyers are available upon request.
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Where do I find your shipping information?
Shipping Information

Up to $10.00 $13.00
$10.01 - $20.00 $16.00
$20.01 - $30.00 $19.00
$30.01 - $40.00 $22.00
$40.01 - $50.00 $25.00
$50.01 - $75.00 $28.00
$75.01 - $100.00 $32.00
$100.00 + Please Call
Also found here
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What about out of stock items?
It is rare that we are out of stock on any of our products, however, we will notify you as soon as possible if we cannot meet our promised delivery date.
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Do you ship internationally?

Unfortunately, we are unable to offer international delivery service at this time.
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Do you ship to PO Boxes, FPO or APO addresses?
No, we only ship to United States Postal Service Street Addresses.
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What payment methods do you accept?
We accept Visa or Master Card. No checks please.
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How long will it take to receive my order?
Orders are shipped within 3 to 5 business days upon order confirmation from our Service Rep.
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Are your products kosher certified?
No, our products are not kosher certified at this time.
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Do you carry sugar-free candies?
No, we do not manufacture sugar-free candies at this time.
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Do all of your candies contain nuts?
Most of our products contain nuts or nut oils.  If you are allergic to nuts, we recommend that you do not consume our products.
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Do you recommend shipping during summer months?
We do not recommend shipping our chocolate products during summer months.  However, most of our other products will ship nicely during the warmer summer months.
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Do you offer factory tours?
Unfortunately, due to safety and health issues, we are unable to offer tours at this time.

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Do you have a store?

Yes, we have an outlet store located within the same building as our factory on Malaai Street in Honolulu. Our store is open year round from 8:00 a.m. to 4:30 p.m., Monday through Friday.  We also offer special weekend hours during the busy Holiday Season.

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